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Terms & Conditions of Sale for www.wesleyguitars.co.uk
www.wesleyguitars.co.uk is the retail website of: -
Wesley Guitars Ltd
Lartington Hall
Barnard Castle
Co Durham
DL12 9BW
Please telephone 01833 650039 for further details.
Our Fax number is 01833 650184
Wesley Guitars Ltd. is registered in the UK - Company Number 463605. VAT Registration number: 796 5516 76 GB. We are an E-retailer and do not have a retail premises. We are unable to provide a collection service (no exceptions).
Payment Terms:
We accept payment by Visa, Mastercard, Delta, Switch, Solo, Personal Cheque (Please allow up to 7 days for personal and business cheques to clear), Bankers Draft, Postal or Money Orders or cash. To pay by cheque or bankers draft, just continue through to the checkout and click on the payment option for details on how to do this.
Cancellation Policy:
You may cancel items from your order at any time prior to your order being despatched, by telephoning 01833 650039 during normal office hours. Cancellation requests may also be sent to wesleyguitars@btconnect.com with the order reference # in the subject field header and the word 'cancel'.
You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order, but no later than 7 working days from the day after you receive the product. Please see our returns policy for further details.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
Delivery
Please allow 48 hours for delivery within the UK. European shipping times are subject to your country�s local courier. All items shown on our website are in stock and available for immediate sale.
Most Orders are shipped by a national courier network (Parcelforce) and are insured against loss or damage until signed for by you.
It is worthwhile inspecting the items for damage before you sign for delivery. (Please Note. If box is damaged in anyway make a note of this on the drivers docket and mark box damaged and signed un-opened) damaged or missing items must be reported within 24 hours.
If you are not in when the courier attempts to deliver they will put a card through your door with a contact telephone number on so that you can re-arrange delivery. The courier will do this twice only, after two failed delivery attempts the goods are returned to ourselves and there will be another delivery charge applied to your order for a third attempt. If you need to change the delivery address after an attempted delivery failure, there will be an extra charge if the new delivery address is in a different postcode area.
Orders that are returned to us due to an incomplete or incorrect address provided by the customer, will not be returned to the customer and will only be re-sent at the customer's expense. Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be re-sent at the customer's expense.
Returns Policy:
If you are not completely satisfied with your purchase, you can return this to us (in the original packaging). If the item is something you have had for a while and is in need of a warranty repair, then you must ensure that it is safely and securely packaged, Wesley Guitars LTD cannot accept the liability for goods damaged by a courier because of insufficient packing by you the customer. You are responsible for ensuring safe delivery of the returned item.
Goods:
EU Customers: All prices quoted include VAT at the current rate of 15%. Please note VAT is non-refundable on all overseas orders.
All goods remain the property of Wesley Guitars Ltd until paid for in full.
All guitars and amplfiers have 12 month warranty covering defective hardware and part failure. We are unable to warranty wear-and-tear.
Consumer Protection:
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale.
Any claims for damage, non-functionality and mis-shipping must be made within 10 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of goods Act 1979.
These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.
Waste Electrical and Electronic Equiptment Regulation 2006:
- Statutory Instrument 2006 No. 3289
WEEE Directive
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. For more information please see below.
WEEE Regulation 33
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Wesley Guitars Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it or reclycling it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
You can send your old product back to us via our address below:
Wesley Guitars (Take-Back)
Lartington Hall
Barnard Castle
Co Durham
DL12 9BW
Customer wishing to return a WEEE item (electric guitar etc.) must pay for any transport costs incurred in returning the WEE item to us.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Make it - Sell it - Recycle it
New rules for the disposal of electrical and electronic equipment. What do the WEEE Regulations mean for householders?
What is WEEE?
WEEE is waste electronic and electrical equipment like TVs, fridges and computers. It is one of the fastest growing waste streams in Europe. Every year in the UK households throw away around 1 million tonnes of it. We have a good record of recycling large kitchen appliances like fridges, cookers and washing machines, but many other items are not treated or recycled and get buried in landfill sites. This wastes resources and puts a major strain on the environment.
New regulations about the way we manage WEEE came into force this year. The regulations apply to all companies who import, manufacture or re-brand electrical equipment in the UK. They also affect everyone who uses, sells, treats or disposes of WEEE.
The regulations aim to tackle the growing amount of WEEE that is disposed of by setting targets for recycling and making producers pay for treating and recycling end-of-life electrical equipment.
Changes you might notice
The existing options for having your equipment collected, reused or recycled will continue to be available to you. However from 1 July 2007, you will now start to see information in shops that sell electrical goods. This will explain how the shop is going to take back WEEE. They must either offer in-store take-back or be a part of the Distributor Take-back Scheme (and so tell you where to take it).There will also be information in store about the environmental impact of WEEE and what you can do to help.
What you can do as a householder
Think about the environmental consequences before replacing your mobile phone, computer or other gadgets. Do you really need to buy a new product? Your equipment could be upgraded or you could buy a refurbished product instead. If you have working equipment that you no longer need, think about passing it on to others.
When you buy a new electrical product on or after 1 July 2007, you should ask the shop how they are going to take back your old one. They have to do this for free when you make a like-for-like purchase (for example take back your old toaster when you buy a new one), no matter where you bought the original product. Shops can take back goods in store or tell you where your nearest local drop off point is (for example, your council’s waste or recycling site). If you have bought a new item the shop should allow you a reasonable period after you have bought it to return the old equipment it is replacing. You can also ask the shop if they provide a collection service and what it costs. Retailers can only charge for collecting, not treating, the WEEE.
You can carry on taking WEEE to your local household waste recycling/civic amenity site where it will be separated out for recycling.
Ask your council to collect your waste electrical products: they must collect it if you ask but may make a charge for doing so. So even if you are not buying a new electrical product, you can get rid of your old unwanted ones. You will not be committing an offence by putting it in your bin, but it’s much better if you have it reused or recycled.
Product marking
You can tell which products are covered by these regulations, by looking out for the ‘crossed out wheeled bin symbol’. From 1 April 2007, all new electrical products placed on the market must have this symbol. However many producers have been using this symbol for some time now, so you may already spot it on products you already own.
The following types of household electrical and electronic equipment are covered by the WEEE Regulations. They are products that need electricity for their main function. So for example, a gas cooker with a small electrical clock would not be WEEE, because the main function (cooking) is not electrical.
Large household appliances, e.g. washing machines, freezers.
Small household appliances, e.g. vacuum cleaners, sewing machines.
IT and telecommunications equipment, eg computers, keyboards and mobile phones.
Consumer equipment, e.g. radios, TVs.
Lighting equipment, (excluding filament light bulbs and household light fittings and lamps. )
Electrical and electronic tools e.g. electric drills, electric saws.
Toys, leisure and sports equipment, e.g. electric train sets, video game consoles etc.
Where to find out more
Your council/local authority (their contact details will be on your latest council tax bill)
Retailers of electrical and electronic goods
The DTI website, www.dti.gov.uk
www.environment-agency.gov.uk/weee
Environment Agency helpline 08708 506 506
1 Usage of this logo is subject to BS EN 50419
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